DVLA BUSINESS PLAN 2013-14

We are also planning to introduce digital and assisted digital transactions for our customers in Northern Ireland, improving service quality and convenience. During , after planning and public consultation, we will be implementing the transformation and modernisation of our network services. Is this page useful? The CEO and the finance director attend four audit committee meetings each year, as observers. Heavy goods vehicle road user levy. DVLA lead the way in government in the production of secure cards.

In to we will plan and agree how we will move our services to new systems and when we will de-commission and shut down old systems. To achieve the vision we will need to become an organisation that is digital by default, with services so good that people want to use the digital one first. Our new vision summarises where we are going, not where we are today:. It will take only 2 minutes to fill in. Skip to main content.

dvla business plan 2013-14

This in turn, will involve working relentlessly to:. Customers are at the heart of our business and drive everything we do.

This publication is licensed under the terms of the Open Government Licence v3. We intend to add milestones to:. Bills currently before Parliament with potential links to transport safety. We will measure our progress in delivering the vision against the following headline milestones to:. The Government Gateway is the website you use to register for online government services. The Plaan estate is flexible, efficient and effective, which enables it to meet the changing requirements of the business, particularly those arising from the closure of the local services network.

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DVLA is an Executive Agency of the Department for Transport DfT and is responsible for maintaining over 44 million driver records and almost 37 million vehicle records.

Request an accessible format. Skip to main content. The purpose of this business plan is to map out our digital journey and show how the needs of our customers and partners will be met.

DVLA business plan 2013 to 2014

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dvla business plan 2013-14

Customers will continue to receive high levels of service but through predominantly digital channels. Home Government Government reform Civil service reform. Read the full debate on this important, interesting and complex issue at: DVLA will continue to work across government as one of the leaders in the government digital by default strategy. Businews enforcement measures include fixed penalties, prosecution, debt collection and wheelclamping, all used as a proportionate and increasing suite of enforcement tools.

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We will accelerate the actions we are taking to replace our systems with modern, industry standard, open-source systems which will be more flexible to meet changing demands and which can be supported and maintained at much pln cost. The risk policy, generic risks and risk horizon scanning is refreshed annually.

During to we will: We will accelerate the actions we are taking to replace our systems with modern, industry standard, open-source systems which will be more flexible to meet changing demands and which can be supported and maintained at much lower cost.

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We will make the case for revising legislation and policy, we will analyse DVLA data systems to support evidence based policymaking and provide data reports to DfT and wider government.

Business plan 2013 to 2014

The CEO and the finance director attend four audit committee busimess each year, as observers. There are increasing environmental, economic and social pressures and the agency is developing its business in a way that will enable it to succeed.

DVLA information services maintain the day-to-day operations of the business, identifying issues and resolving incidents. Heavy goods vehicle road user levy. Business plan to – Progress against performance PDFKB11 pages This file may not be suitable for users of assistive technology.

To check on the availability of DVLA personalised registrations please visit our website www. To go further, we now need to become an organisation that is digital by default. We are also planning for motorists in Northern Ireland to have the option of relicensing their vehicle online. The Agency has installed rainwater harvesting, waterless urinals and low husiness toilets across its estate.