This allows a more nuanced analysis of the BSC as a tool for managing performance and its development in the different levels of the management system in different industries. Journal of Strategy and Performance Management, 2 1 , A systematic literature review for Italy, Spain, and Portugal. Please review this access page to learn how UF affiliates can connect to these resources. Table 1 shows the various performance management systems that have been proposed according to the literature survey. Possible measures of this perspective are through a number of new products, reduced production lead time, units of production, average customer waiting time and more. Therefore, the score of each element is according to the actual value of the performance measure relative to the established feasible ranges.

Once you have compiled and analyzed articles and books found using the databases described above, proper citation of the works is necessary. Other databases listed on the key databases page offer specific subject emphasis for counseling and psychology topics PsycNET , PsycInfo , and Mental Measurements Yearbook a comprehensive guide to over 2, contemporary testing instruments. Using the Subject Headings found in the full record for materials matching your research interests can lead you to other resources held by the libraries. The framework presented in this paper can be used as the basis for the development of a general framework of the Balanced Scorecard of different industries in the modern business world. Surprisingly, the performance is rated as poor. Identifying of the key words of this research has served as the starting point. The university then carried out BSC to evaluate the performance from four perspectives.

After reviewing the journals, two papers of conceptual research and four papers of empirical research with business cases in different industries are kept as main reference journals while about 30 other journals are used as supporting journals. Thus, more value is created. Internal Process – BSC encourages the team Perspectives leaders to focus on their – On time delivery respective departments and – On the time trial carry out actions that support the vision of the company instead of single department.


Hence, BSC frameworks have been proposed as gakhou These institutions are, for example, expected to be outstanding in both teaching and research areas.

literature review yakhou

It provides a systemic view of the strategy to most of the organisations. How Do I Begin? This paper provides a basis for the substantial further work on the development of the general framework of the Balanced Scorecard in the modern world.

Since then, BSC has evolved from simple framework to the main component of strategic planning and management system. BSC has helped the company to identify the main area needed literatuge improvement, i.


Before implementing the BSC, the company was performing poorly and suffering loss. Harvard Business Review, 78 5 Managerial Auditing Journal, 20 2— Because the libraries pay for access to these databases, they require login when used off campus.

This breadth of resources can be overwhelming. International Journal of Operations and Production Management, 17 6 Researchers on strategic decision making have claimed that the most important variable is performance measurement Fredrickson, ; Elbanna and Child, The ERIC database provides bibliographic information of more than 1.

Selection and discussion of theoretical material and descriptive material, in context, and detailed comparison of case studies regarding their applicability is used in this paper. Therefore, the score of each element is according to the actual value of the performance measure relative to the established feasible ranges.


Measures help in evaluating alternatives and making a decision.

literature review yakhou

Although some researchers claimed that BSC lacks cohesive body of knowledge and focuses on top down approach, BSC has undoubtedly become the best-known and useful performance measurement system nowadays due to its wide and holistic applicability in almost all industries as analysed above. Besides, metrics drive organisational actions by identifying the area that is yahkou to be changed. Remember me on this computer. Use of BSC as a management tool Sources: Indonesian Journal of Business and Entrepreneurship, 3 1 Click here to sign up.

Finding Books and Articles for a Literature Review

Over the past 25 years, BSC has become under the spotlight of the whole world, particularly receiving much attention in the management and business community Hoque, Measuring Business Excellence, 14 1 Skip to main content. Search the Library Catalog to locate books, electronic books, multimedia, reports and other materials held by the Education Library and other UF Libraries across campus.

The internal business process is the critical process to achieve the two afore mentioned perspectives as it helps in identifying the key business processes at which they must excel Kairul et al.

literature review yakhou

By Mauro Guerreiro Veloso. After obtaining the main and supporting journals, content analysis of the full journals is carried out to re-organize the structure of this paper.

A first step in the research process is the literature review, which helps to shape your research question.

Techniques for analysing industries and competitors.